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Refund, Cancellation & Dispute Policy

Every product sold by Zathur LLC is a digital subscription service. This page explains when you can get a refund, how to cancel, and what to do if you disagree with a charge.

Last updated September 18, 2026

1. What this policy covers

This policy applies to every paid subscription to a Zathur LLC product purchased through zathur.com or inside a product. It forms part of our Terms of Service. The products it covers are listed at zathur.com/products.

No physical goods are sold. Our products are software delivered over the internet. Nothing is shipped, so there is nothing to return, and no shipping or return-of-goods terms apply. This section is our return policy for that reason.

2. Free trials

Where a product offers a free trial, the full trial terms, including what happens when the trial ends, are published on that product’s page. Nothing is charged for a trial that is cancelled before it ends.

3. Refunds

3.1 Refund window

If you are not satisfied with a product, you can request a full refund of your first subscription charge for that product within 14 days of the date that charge was made. This applies once per customer per product, to the first charge of a new subscription.

3.2 What is not refundable

  • Renewal charges made after the first 14-day window.
  • Partial months, or unused time remaining after you cancel.
  • Amounts paid to third parties. For example, advertising spend is paid by you directly to the advertising platform. Zathur LLC never receives that money and cannot refund it.
  • Charges older than 14 days at the time of the request.
  • Charges on an account that was suspended or terminated for breaching our Acceptable Use Policy or Terms of Service.

3.3 Billing errors and outages

Regardless of the window above, we refund duplicate charges and charges made in error in full. If a product is unavailable for more than 72 consecutive hours because of a fault on our side, we credit or refund the affected days pro rata on request.

4. How to request a refund

  1. Email support@zathur.com from the email address on your account with the subject line “Refund request”. Include the product, your workspace or account name, and the date of the charge.
  2. We acknowledge every refund request within 1 business day and give you a decision within 3 business days.
  3. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few more days to show the credit.

You can also send a refund request through our contact form.

5. Cancellation

5.1 How to cancel

You can cancel at any time, in either of two ways:

  • In the product: open its billing settings and choose Cancel subscription. It is under Settings, then Billing. Cancellation is immediate and confirmed by email.
  • By email: write to support@zathur.com from the email address on your account, naming the product. We process email cancellations within 1 business day and confirm by reply.

We do not require a phone call, a reason, or a notice period.

5.2 What cancellation does

  • It stops all future renewals of that subscription. You will not be charged for it again.
  • Your account stays fully active until the end of the period you have already paid for. After that, the product stops working on your behalf, any connected third-party accounts are disconnected, and your data becomes read-only.
  • Your data can be exported for 30 days after the paid period ends. It is then deleted, as described in our Privacy Policy.
  • You can reactivate at any time during those 30 days without losing anything.

6. Disputes and chargebacks

If you believe a charge is wrong, please contact us before asking your bank to reverse it. Most billing questions are resolved within one business day, and a refund from us reaches you faster than a chargeback.

  • Write to support@zathur.com with the subject “Billing dispute”, or by post to Zathur LLC, 5830 E 2nd St, Ste 7000 #34646, Casper, WY 82609, United States.
  • We acknowledge disputes within 1 business day and aim to resolve them within 5 business days.
  • If a chargeback is filed with your card issuer, we respond to it through our payment processor, Stripe, with the records of your account: sign-up date, acceptance of our Terms, invoices, usage logs and our correspondence with you.
  • While a chargeback is open we may pause the affected subscription. If the chargeback is decided in our favour, we may ask you to settle the disputed amount before access is restored.

7. Contact

Zathur LLC
5830 E 2nd St, Ste 7000 #34646, Casper, WY 82609, United States
Email: support@zathur.com
Support hours: Monday to Friday, 9:00 to 18:00 US Eastern Time