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Terms of Service

These Terms are the contract between Zathur LLC and every customer of its software products. Please read them before you create an account or start a subscription.

Last updated September 18, 2026

These Terms of Service (the “Terms”) are an agreement between Zathur LLC (“Zathur”, “we”, “us”) and the business or individual that creates an account (“you”, the “Customer”). They govern your use of the software products we offer (each a “Product”, together the “Service”) and of our website at zathur.com. By creating an account, starting a trial or paying for a subscription, you accept these Terms. If you accept on behalf of a company, you confirm that you are authorised to bind it.

1. Who we are and how to contact us

Zathur LLC is a software company that designs, builds and operates its own Products and sells access to them by subscription.
Registered address: 5830 E 2nd St, Ste 7000 #34646, Casper, WY 82609, United States
Email: support@zathur.com
Website: https://zathur.com

2. The Products

Each Product is web-based software delivered over the internet as a recurring subscription. The current Products, what each one does, and what each one costs are described at zathur.com/products and on each Product’s own page, which form part of these Terms. No physical goods are sold or shipped.

  • Agentzz: AI agents that run a business's social media, ads and inbox on Meta, TikTok and Google.
  • Caeruz: The dealer management platform for independent and mid-size vehicle dealerships.
  • Claudecine: An AI animation studio: animated films, illustrated books and original scores, with the same characters scene to scene.

We may add, change or remove features over time. If we remove a feature that materially reduces a Product you pay for, we will give you at least 30 days’ notice by email and you may cancel before the change takes effect.

3. Accounts and eligibility

  • The Products are intended for business use. You must be at least 18 years old to create an account.
  • You must provide accurate account and billing information and keep it up to date.
  • You are responsible for keeping your login credentials confidential and for everything done under your account, including by team members you invite.
  • Where a Product connects to a third-party account, you must have the authority to connect it, and the connection must not breach that platform’s terms.

4. Free trials

Where a Product offers a free trial, the full trial terms, including eligibility and what happens when the trial ends, are published on that Product’s page and form part of these Terms. We may end a trial early if we reasonably believe it is a repeat trial or is being used in breach of these Terms.

5. Subscriptions and automatic renewal

  • Paid plans, their prices and their limits are published on each Product’s page.
  • Subscriptions are billed in advance for each monthly period and renew automatically at the end of every period, at the then-current price of your plan, until you cancel.
  • You may cancel at any time from the Product’s billing settings or by emailing support@zathur.com. Cancellation stops future renewals; you keep access until the end of the period you have paid for. Full details are in the Refund, Cancellation & Dispute Policy.
  • Upgrades take effect immediately, with the difference for the rest of the period charged pro rata. Downgrades take effect at the next renewal.
  • When a plan limit is reached, the related activity pauses until the next period or an upgrade. We do not charge overage fees automatically.

6. Fees, payment and taxes

  • All fees are in USD and are exclusive of sales tax, VAT, GST or similar taxes, which are added where applicable and shown at checkout and on invoices.
  • Payments are processed by Stripe. By providing a payment method you authorise us and Stripe to charge it for all fees due under these Terms, including renewals, until you cancel. Zathur LLC does not store card details.
  • Charges appear on card statements as ZATHUR* followed by the Product name.
  • If a payment fails, we retry it and notify you. If it remains unpaid 7 days after the due date we may suspend the Product until payment is received, and terminate the subscription after 30 days.
  • Invoices are sent by email and available in the Product.
  • Amounts you pay to third parties are not fees under these Terms. For example, advertising spend is charged by the advertising platform directly to the payment method you hold with it. We enforce the budget caps you set but never collect or hold such amounts.

7. Price changes and promotions

We may change plan prices. We will email you at least 30 days before a price change applies to your subscription. If you do not agree, cancel before the new price takes effect; continuing to use the Product after that date means you accept the new price. Any trial, discount or promotional price is subject to the terms published with it on our website, which form part of these Terms.

8. Cancellation, refunds and disputes

Refunds are available within 14 days of your first charge, as set out in our Refund, Cancellation & Dispute Policy, which is part of these Terms. That policy also explains how to cancel and how we handle billing disputes and chargebacks.

9. Your obligations

  • Comply with our Acceptable Use Policy and with all laws that apply to your use of a Product, including consumer protection, advertising, anti-spam and privacy laws.
  • Comply with the terms and policies of any third-party platform you connect to a Product.
  • Own or hold the rights to all content, media, trademarks and data you provide to a Product or approve for publication.
  • Review the output of any Product that acts on your behalf. You decide which actions require approval, and you are responsible for content published, messages sent and money spent through your connected accounts.
  • Set budget caps and approval rules that are appropriate for your business.
  • Not resell, sublicense or share access to a Product without our written agreement.

10. Third-party platforms

Some Products depend on the APIs and policies of third-party platforms. Examples include Meta (Facebook and Instagram), TikTok and Google. These companies are independent of us. Zathur LLC is not affiliated with, endorsed by, or sponsored by Meta, TikTok, Google or any other platform a Product connects to, and their names and logos are trademarks of their respective owners.

  • Your use of each platform remains subject to that platform’s own terms, which you accept directly with it.
  • Platforms may change or withdraw API access, reject content or ads, or suspend accounts. We are not responsible for those actions, and we may modify or disable affected features to comply with platform requirements.
  • You can disconnect a platform at any time from the Product or by revoking access from the platform itself.

11. AI-generated output and no guarantee of results

Products that use AI models generate content, settings and replies that may be inaccurate, incomplete or inappropriate for your situation. They are designed for you to review and approve output before it is used, and to set limits on what may run automatically. We do not guarantee any business result, including reach, engagement, leads, sales, return on ad spend, or approval of content by any platform. Our Products are not legal, financial or professional advice.

12. Your content and data

  • You own the content and data you provide to a Product and the data collected through your connected accounts on your behalf (“Customer Data”).
  • You grant us a licence to host, process, transmit and display Customer Data only as needed to provide, secure and support the Products.
  • To the extent we hold any rights in output generated for you, we assign them to you on payment of the applicable fees.
  • We process personal data as described in our Privacy Policy. A data processing agreement is available on request.
  • You can export your data at any time while your account is active and for 30 days after it ends.

13. Our intellectual property

The Products, their software, design and documentation, and the Zathur name and Product names are owned by Zathur LLC or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Products you subscribe to during your subscription in accordance with these Terms. You may not copy, modify, reverse engineer, scrape, or build a competing product from a Product, or remove any proprietary notices.

14. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform under these Terms, except where disclosure is required by law. This obligation continues for 3 years after the subscription ends.

15. Suspension and termination

  • You may end these Terms at any time by cancelling your subscriptions and closing your account.
  • We may suspend or terminate your access if you materially breach these Terms or the Acceptable Use Policy, if payment is overdue as described in section 6, if a platform requires it, or if your use creates legal or security risk for us or other customers. Where practical we will notify you and give you a chance to fix the issue first.
  • On termination your right to use the Products ends. Customer Data can be exported for 30 days after termination and is then deleted, except where we must keep it by law.
  • Sections 8, 11 to 14 and 16 to 22 survive termination.

16. Disclaimers

Except as expressly stated in these Terms, the Products are provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a Product will be uninterrupted or error-free, or that third-party connections will remain available.

17. Limitation of liability

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, however caused; and (b) our total liability for all claims arising out of or relating to these Terms or the Products is limited to the fees you paid to us in the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, to either party’s wilful misconduct, or to your payment obligations.

18. Indemnity

You will defend and indemnify Zathur LLC against claims, fines and costs arising from your Customer Data, the content, advertisements and messages published or sent through your connected accounts, and your breach of these Terms, the Acceptable Use Policy, applicable law or a third-party platform’s terms.

19. Export controls, sanctions and restricted regions

The Products are not offered in, and may not be used from or on behalf of anyone in, Cuba; Iran; North Korea; Syria; the Crimea, Donetsk and Luhansk regions of Ukraine, or any other country or region subject to comprehensive United States sanctions. You confirm that you are not, and are not acting for, a person or entity on any U.S. or other applicable sanctions or restricted-party list. You must comply with all applicable export-control and sanctions laws, including those of the United States, when using the Products, and you may not export or re-export a Product or any output in breach of those laws.

20. Governing law and disputes

These Terms are governed by the laws of State of Wyoming, United States, without regard to conflict-of-law rules. Before starting any formal proceedings, both parties agree to try to resolve the dispute in good faith by contacting each other in writing and allowing 30 days for a resolution. Any dispute that cannot be resolved that way will be brought exclusively in the state or federal courts located in State of Wyoming, and each party consents to their jurisdiction. Nothing in this section prevents either party from seeking urgent injunctive relief, and nothing removes consumer rights that apply to you by law and cannot be waived.

21. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days’ notice by email or in the Product before they take effect. The “Last updated” date at the top of this page shows the current version. If you do not agree to a change, cancel before it takes effect.

22. General

  • These Terms, with the policies and Product pages they refer to, are the entire agreement between you and us about the Products.
  • You may not assign these Terms without our consent. We may assign them to a successor of our business.
  • If any provision is unenforceable, the rest remain in effect.
  • A failure to enforce a provision is not a waiver of it.
  • Neither party is liable for delays caused by events beyond its reasonable control, other than payment obligations.
  • Notices to us should be sent to support@zathur.com. Notices to you are sent to the email address on your account.

23. Contact

Zathur LLC
5830 E 2nd St, Ste 7000 #34646, Casper, WY 82609, United States
Email: support@zathur.com
Support hours: Monday to Friday, 9:00 to 18:00 US Eastern Time